FAQs / Help
You can buy tickets online through our website, or at our welcome desk in Boathouse 4. (subject to availability).
Advance booking is recommended, especially during weekends, holidays, and peak season, as trips may sell out.
We accept major credit/debit cards online, and cards and cash at our welcome desk in Boathouse 4.
Tickets for boat trips are generally non-refundable. However, we understand that plans can change unexpectedly. If you are unable to attend due to unforeseen circumstances, please email [email protected] and we will review your request. Where possible, we may be able to move your booking to an alternative date. Refunds may be considered at our discretion in exceptional circumstances.
If we need to cancel a trip for safety or operational reasons, you will be offered a full refund or the option to transfer to another date.
If the trip cannot proceed due to weather conditions or any other reasons, we will issue a full refund or offer an alternative date, where possible.
Cancellations will always be the decision of the skipper; our trips do still run in wet weather and usually are only cancelled when the wind reaches a certain speed.
Yes. Children aged 5 and over need a ticket for the Foxtrot 8 Landing Craft Experience, Age categories and prices are listed on the booking page. For trips on High Speed Launch 102 and Motor Gun Boat 81 children must be at least 10 years of age and large enough to wear one of our life jackets, there is only one ticket price for both High Speed Launch 102 and Motor Gun Boat 81.
We don’t offer any group discounts, but we do have a multi-buy offer on tickets for Foxtrot 8: The Landing Craft Experience, you can purchase 4 adult tickets for the price of 3. All four tickets must be for the same trip on Foxtrot 8.
Please arrive at Boathouse 4 at least 15 minutes before departure to allow time for check-in.
There is no seating on Foxtrot 8, on High Speed Launch 102 there is seating inside the boat but none on deck where passengers stand during the trips. On Motor Gun Boat 81 there is seating in the passenger area on deck but no inside seating.
Yes, assistance dogs are generally permitted, but please be aware that the boats travel at high speed, can be very noisy and there is movement at all times so may not be suitable for all dogs.
Due to the surface and gradient of the pontoons at Boathouse 4, they are not accessible for most standard wheelchairs or mobility scooters. However, we are committed to supporting visitors with access needs wherever possible.
If you are able to transfer, we can provide a specialist wheelchair to help you reach the pontoons.
Landing Craft Foxtrot 8 (F8)
We can accommodate one wheelchair user per trip on F8. A small ramp is available for boarding, and our specialist wheelchairs can be used to access both the pontoon and the vessel. To board F8 using this equipment, visitors need to be able to transfer into one of the specialist wheelchairs with support from their companion(s) and/or our trained staff.
If you would like to discuss your access needs before booking, please contact us and we will do our best to assist.
Motor Gun Boat 81and High Speed Launch 102
Motor Gun Boat 81 and High Speed Launch 102 are original historic vessels, their design and structure reflect the period in which they were built. As a result, access on board is limited, with narrow passageways, steps, and uneven surfaces. This means the boats are not easily accessible for many visitors with mobility requirements, including wheelchair users and those who cannot manage steps or small spaces.
We want every visitor to have the best possible experience. If you would like advice on whether MGB 81 or HSL102 are suitable for you, or if you wish to discuss your access needs in advance, please contact us and we will be happy to help.
Printed tickets are not required but will be accepted. Digital tickets on your phone are accepted.
We recommend warm layers and a waterproof jacket, please keep any loose articles secured, we don’t go back for hats! In sunny conditions sunscreen and secured sunglasses are recommended.
Yes, all passengers are provided with life jackets and these must be worn at all times onboard our vessels. We have life jackets for children and have life jacket extenders should these be needed.
No, you don’t need to buy a Historic Dockyard Ticket, when you arrive at the Dockyard Visitor Centre, please ask for a free Historic Quarter Pass to gain entry to the site. This Historic Quarter Pass will give you access to Boathouse 4, all the outside areas of the Dockyard and all the free entry areas.
You can contact us by emailing [email protected] or by calling 023 8180 1383
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